Support policy

The Instana support policy helps ensure that you are on the latest version of Instana that best serves your organizational needs.

All of our on-premises and agent sensor releases have 6 months support from release date.

Updating the version in use may be required to troubleshoot and resolve reported problems. If you have less than 6 months remaining of a supported version, we highly recommend that you update to the latest release.

By frequently updating, you benefit from having the latest features and resolved issues that may have existed in previous releases.