Troubleshooting

Run the instana debug command to dump the system information that the backend is running on. In case something is wrong, this is a first step.

Debug information includes information about the system, the hardware, the state of all the installed components, and their health. This data is collected locally and nothing is transmitted over the wire.

A temporary directory (instana-debug_{timestamp}) is created in the same directory as where you run the instana debug command with information about the system, the hardware, the state of all the installed components and their health, as well as component configuration settings which give our support engineers helpful information. Additionally all information will be written into instana-debug_{timestamp}.tar.gz file alongside.