FAQ

Why am I not seeing any Kubernetes clusters or namespaces?

If there are no clusters or namespaces listed on the Kubernetes page, either no cluster is actively being monitored due to an agent not being installed, or no cluster was monitored during your selected timeframe.

Click Live to check for any clusters and namespaces in live mode, and if none are listed, see the Kubernetes documentation on how to install an agent.

When I select Applications → Services, I am not seeing any services listed.

The reason no services are listed is due to either the agent not running in Full APM mode, having no agent installed; therefore, no traces were collected, or if you have an agent installed, traces were not collected during your selected timeframe.

To check whether an agent is installed and running, click Infrastructure to view any hosts on the infrastructure map that may have an agent, or click MoreAgents to see a list of installed agents. If there are no agents listed, see the documentation on how to install an agent or create an application perspective.

Why is there no data displayed on the Analyze page?

Traces and calls

Data is not collected if there is no agent installed, the agent is not running in Full APM mode, or monitored processes are not getting calls.

To check whether an agent is installed and running, click Infrastructure to view any hosts on the infrastructure map that may have an agent, or click MoreAgents to see a list of installed agents. If there are no agents listed, see the documentation on how to install an agent.

Website monitoring (page loads, resources, HTTP requests, JS errors)

Data is not collected if Instana is not monitoring the website, a tracking script was added incorrectly, or services are not being triggered due to a lack of website activity.

See the documentation on how to configure website monitoring.

Additional FAQ information