Python Troubleshooting

The Instana package has been designed to be fully automatic but if something goes wrong, please file a ticket and let us know! We love to hear feedback (good or bad) so we can continually improve.

The following page outlines some steps you can take to potentially diagnose any issues that may arise.

Supported Components

Before spending too much time diagnosing an issue, first make sure that the component in question is supported. A list of all supported components can be found in the Python Supported Versions page.

Logging & Environment Variables

By default, the package will only log messages that indicate if any problems are encountered. If you want a more verbose logging output, set the INSTANA_DEV environment variable. It enables Debug level logging in the Instana gem.

There are even more methods to control logging output. See the Python Configuration page for more details.

See Also